Your Privacy Matters
At Livist Medical, we are committed to protecting your personal and medical information. This policy explains how we collect, use, and safeguard your data.
Introduction
Welcome to Livist Medical. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our platform. This policy is governed by applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
Data We Collect
We collect several types of information from and about users of our platform, including:
- Personal identification information (name, email address, phone number, nationality, date of birth)
- Medical history, health conditions, medications, and treatment preferences you voluntarily provide
- Travel and passport information necessary for medical tourism coordination
- Financial data required to process payments for our facilitation services
- Technical data such as IP address, browser type, device information, and usage analytics
- Communications you send us, including inquiries, feedback, and support requests
We collect this information directly from you when you register, submit a medical inquiry, communicate with us, or use our services. We may also receive data from partner hospitals, clinics, and third-party verification services.
How We Use Your Data
We use the information we collect for the following purposes:
- To facilitate and coordinate your medical treatment with partner healthcare providers
- To communicate with you about your inquiries, appointments, and service updates
- To process payments and manage your account
- To personalize your experience and provide tailored medical tourism recommendations
- To improve our platform, services, and user experience through analytics
- To comply with legal obligations and regulatory requirements
- To send you relevant health travel tips and service updates (with your consent)
Data Sharing & Disclosure
We never sell your personal or medical data to third parties. Your health information is only shared when strictly necessary to facilitate your medical care.
We may share your information with the following categories of recipients, solely for the purpose of delivering our services:
- Partner hospitals, clinics, and certified physicians involved in your treatment
- Travel and accommodation providers coordinating your medical trip logistics
- Payment processors and financial institutions for transaction handling
- Translation and interpretation service providers
- Legal and regulatory authorities when required by law
- IT service providers who support our platform operations under strict data processing agreements
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Medical records and health-related data may be retained for longer periods as required by applicable healthcare regulations.
When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule. You may request deletion of your data at any time, subject to legal obligations that require us to retain certain records.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data where legally permissible
- Right to Restriction: Request that we limit the processing of your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing of your data for direct marketing or legitimate interest purposes
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact our Data Protection team using the contact details provided at the bottom of this policy. We will respond to all legitimate requests within 30 days.
Data Security
We implement industry-standard encryption and security measures to protect your personal and medical data from unauthorized access, disclosure, or misuse.
Our security practices include SSL/TLS encryption for all data transmissions, restricted access controls for staff handling sensitive information, regular security audits and vulnerability assessments, and secure data storage in compliant cloud environments. However, no method of transmission over the internet is 100% secure, and we encourage you to also take steps to protect your account credentials.
Children's Privacy
Our services are not intended for individuals under the age of 18 without verifiable parental or guardian consent. We do not knowingly collect personal data from minors. If a parent or guardian becomes aware that their child has provided us with personal information without consent, they should contact us immediately so we can take appropriate action to remove such data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by updating the date at the top of this policy and, where appropriate, by sending you an email notification or displaying a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our dedicated privacy team: